Minutes from the Meeting of OPEG

(Operational Patient Experience Group)



From the Meeting held on Wednesday, 19th January, 2011 at 1.00pm start

In the Boardroom, Corporate Management Office,

Southport & Formby District General Hospital






Present:

Mrs. L. Yates - CHAIR/Director of Nursing & Midwifery

Miss C. Murray - Complaints Manager

Mr. T. Ellis - Marketing & Communications Manager

Mrs. L. Wills - Hospital Volunteer

Mrs. L. Kenyon - Hospital Volunteer

Mr. L. Simans - Ex PPI Forum





Apologies:

Mrs. C. Fowler - Matron/Nurse Advisor – Performance & Quality













Issues/Agreed Action:-



By:-



1

Present/Apologies for Absence:



As outlined above.







2

Minutes of the last meeting



An apology was given for the minutes from the previous meeting, held on 8th December 2010, not being sent out earlier. This was due to staff sickness.



Minutes agreed as correct.



Issues/agreed actions were discussed and can now be closed.















3

Team Brief



Copies of the Team brief were circulated to members and the content discussed.



Members were advised of the planned public engagement events being organised regarding the ICO.



















4

Items/Issues



There was a discussion around if members would like to direct some of this groups work rather than wait to receive tasks from the Steering Group.



Mrs Yates explained that the former PEG were involved with things, as highlighted in the local or national press, and asked if this group would rather be provided with clear instructions/tasks of what they could do.



It was agreed that this would utilise members and their talents better and could be added to or amended as appropriate.



Possible tasks are as follows:

• Assist with the FT membership campaign

• Help in holding focus groups to obtain information regarding themes raised in complaints

• Assist with consulting the public regarding the ICO



The future of the group was discussed and it was asked if the group needed to be amended or if it was worth carrying on as the present format does not seem to be working.



It was agreed that membership for the group should be increased with the help of LINKs etc.



It was also suggested that we check with the PCTs regarding their groups and memberships and determine what they do/are involved with.













Liaise with Carol Fowler



5

Items for Trust Quality Committee/PPI Committee



It was agreed that the issues discussed at this meeting, regarding the future of the group, the direction it should follow and the membership numbers, would be taken to the PPI Committee for further discussion (next meeting scheduled for 9th February 2011).





6

Any Other Business



Nothing further.





Date and Time of Next Meeting:



** AS & WHEN NECESSARY **

(PLEASE SEE FEBRUARY, 2011 MINUTES OF THE PPISG)